REFUND & RETURN POLICY

Overview

We aim to provide clear and transparent terms regarding refunds and returns. This Refund & Return Policy explains the conditions under which refunds, returns, or cancellations may apply when purchasing or renting shipping containers from us.

Please review this policy carefully before placing an order.

Shipping Container Sales

Returns

Due to the size, nature, and logistics involved in shipping containers, returns are generally not accepted once a container has been delivered, except in cases outlined below.

Eligible Refunds

A refund may be considered if:

• The delivered container does not match the agreed specifications or condition stated at the time of purchase, and

• We are notified within 24 hours of delivery, and

• The container has not been altered, used, or relocated after delivery.

Each case is reviewed individually.

Non-Refundable Costs

The following costs are non-refundable:

• Delivery and transportation fees

• Handling or loading fees

• Costs related to failed or refused delivery

Shipping Container Rentals

Rental Payments

• Rental fees are charged based on the agreed rental period

• Once a rental period has begun, rental payments are non-refundable

Cancellations

• Rental orders canceled before delivery may be eligible for a partial refund

• Delivery or administrative fees may still apply

Early Termination

• Early return of a rental container does not automatically qualify for a refund

• Any applicable refunds are at our discretion and based on the rental agreement

Damages & Condition

Customers are responsible for maintaining containers in reasonable condition during rental or after delivery.

• Damage beyond normal wear and tear may result in repair charges

• Containers must be returned in substantially the same condition as delivered

Refund Processing

• Approved refunds are processed using the original payment method

• Refunds are typically issued within 5–10 business days after approval

• Processing times may vary depending on the payment provider

Delivery Issues

If delivery cannot be completed due to site inaccessibility, absence of a responsible party, or incorrect delivery information provided by the customer:

• Additional delivery or re-attempt fees may apply

• Refunds are not guaranteed

How to Request a Refund or Report an Issue

To request a refund or report a delivery issue, please contact us promptly with:

• Order or invoice number

• Description of the issue

• Supporting photos (if applicable)

Requests must be submitted within the required timeframe stated above.

Policy Updates

We reserve the right to update this Refund & Return Policy at any time. Any changes will be posted on this page and will apply to future orders.

Contact Information

If you have questions about this policy, please contact us:

Dream Yard Containers
Email: info@dreamyardcontainers.com
Phone: (540)470-9497
Address: 3002 Airport Hwy, Toledo, OH 43609